The Hidden Profit Signal
Every organization leaks money through broken coordination.
Qoherence finds it, measures it, and turns it back into capacity.
The Mechanics of Performance
Qoherence turns existing data into measurable performance gains by showing how work actually moves. It pinpoints where time and value leak and how to recover them fast. The results below show its impact across city operations, enterprise workflows, and logistics without new tools, disruption, or risk.
New York City Operations
Qoherence analyzed a full quarter of service-request data from the City of New York. Hundreds of thousands of cases. Millions of data points. One consistent operational pattern.
The model exposed structural inefficiencies that traditional analytics miss: hidden duplicate clusters, long-resolution tails, and handoff choke points buried inside routine workflows.
Key results
Duplicate clusters identified: 30% reduction possible
Structural fixes found that could resolve long-tail cases 20–40% faster through improved timing and batching
Estimated recovery of $7–11 million in one department and $50–100 million city-wide
Qoherence Advantage
BI reports count outcomes. Qoherence measures the movement between them. By reading timing and handoff patterns from metadata, it exposed duplicate clusters and long tails that process mining, surveys, and dashboards never quantify. Consultants describe symptoms. Qoherence quantifies the structural cause and the fix.
Why it matters
Even world-class systems lose performance to unseen coordination friction. Qoherence makes that loss measurable and actionable.
Enterprise Help Desk
Qoherence analyzed enterprise-scale help-desk data handling tens of thousands of tickets each month. The same coordination pattern appeared, showing exactly where work was getting stuck and why.
It identified invisible loops between statuses, idle gaps before ownership transfer, and queues with recurring reopens that standard dashboards could not see.
Key results
Modeled improvement of 10–25% in cycle times
Reopen rates projected down 15–30%
Increased throughput using the same teams and tools
Qoherence Advantage
Ticket tools track volume and SLA. Qoherence tracks flow geometry. The “ping pong” loops and idle gaps live between statuses, not inside text, so AI on content and Lean workshops miss the real loss. Qoherence turns those hidden transitions into a measurable signal and points to the smallest change that moves the number.
Why it matters
When coordination becomes visible, leadership can manage reality instead of reports.
Logistics and Delivery Networks
Qoherence reviewed logistics data from thousands of routes across major delivery networks. The analysis found that most inefficiency was systemic, not human.
Pickup and delivery windows were misaligned, route starts inconsistent, and dwell time hidden between systems. Each network looked optimized until the coordination signal revealed the real loss.
Key results
Route hours reducible 5–12% through timing alignment
Throughput up 8–15% without adding vehicles
Faster closeouts and fewer late deliveries
Qoherence Advantage
Route optimizers model routes, not the coordination between systems. Qoherence reads pickup to delivery timing, start variance, and dwell as a single flow problem. That is why it found misaligned windows and repeat choke points that Six Sigma projects treat as local. Fix the structure and the fleet speeds up without new trucks.
Why it matters
Every operation pays a coordination tax. Qoherence quantifies it and shows how to recover the value.